Service Desk - TS/SCI with Security Clearance

Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations. Location: Lorton, VA (onsite) Responsibilities: * Responds to basic customer problems, issues, requests. * Operates as the entry point for customers, documents, notifies proper department/desk, * Escalates as necessary, and tracks and follows up on all incidents. * Demonstrates technical qualities with exceptional customer service in daily responsibilities. * Resolves system issues with various diagnostic tools * Mitigates issues within the internal system * Resolves incident tickets Qualifications: * Active TS/SCI * 2+ years of IT professional experience * Security+ certificate * Excellent customer service skills Compensation: * Salary Range: $70,000 - $90,000 based on experience * Comprehensive Benefits : Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package Keywords: TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow #LI-JB1