TechOps Administrator (Full Scope Poly) with Security Clearance

Join Our Team as a TechOps Administrator at Zachary Piper Solutions! Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office. TechOps Administrator I As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services. Responsibilities: * Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team. * Identify and drive fixes with feature teams for volume drivers. * Execute documented deployment scripts and procedures. * Coordinate restoration actions with other teams. * Support outage restoration actions, adhering to published SLAs or as indicated by procedures. * Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations. * Identify and drive recovery levers with feature teams. * Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages. * Update standard operation procedures and technical training guides documentation as needed. * Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting. Required Skills: * Clearance: Must hold an active TS/SCI with FS Poly. * Excellent customer service skills and focus. * Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience. * Adaptable to a fast-paced environment with changing priorities. * Ability to execute work with precision in time-sensitive outage scenarios. * Effective communication skills in both written and oral English. * Ability to perform work under continuous deadline pressure. * Openness to shift work, as 24/7 support is essential. Compensation: * Competitive Salary Range: Up to $130,000 based on your experience and skills. * Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave, and holiday benefits. Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin, Full Scope Polygraph, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, Netmom, Windbg, shift work, Linux, Azure, AWS, Windows, TS/SCI, FSP #LI-JB1