Field Manager with Security Clearance
Apply NowCompany: Vision IT
Location: Los Angeles AFB, CA 90009
Description:
(This Position is Contingent Upon Award of Contract) Key Responsibilities Servant Leadership & Team Development Lead by example, ensuring Vision IT's People First culture is reflected in every interaction and team engagement.
Foster a supportive and growth-oriented environment where Field Technicians are empowered to excel.
Maintain transparent communication with Government personnel to enhance collaboration.
Develop and manage staff schedules, workload distribution, and 24/7 on-call rotations to ensure uninterrupted mission support.
Promote servant leadership, maintaining high morale while ensuring compliance with DoD and Air Force IT policies.
Oversee training programs, ensuring team readiness and adherence to operational standards. Customer-Focused IT Service Delivery Oversee field service operations, ensuring high-quality Tier 2 desktop support, VIP services, ISP infrastructure maintenance, and IT asset management.
Ensure responsive and proactive customer interactions, aligning with Vision IT's Compassion-driven service approach.
Maintain service excellence by monitoring performance trends via Enterprise IT Service Management (EITSM) and ensuring compliance with Service Level Objectives (SLOs).
Manage VIP and executive IT support, ensuring seamless, high-priority service for approximately 350 VIP users.
Coordinate with network and telecom teams to support VoIP, video teleconferencing (VTC), and A/V systems, ensuring communication room infrastructure remains fully operational.
Oversee mobile device support, including provisioning, troubleshooting, and policy compliance.
Work closely with Government leadership to define and maintain VIP user lists and service priorities.
Attend Government meetings (weekly, monthly, ad-hoc) to align IT service efforts with mission objectives.
Enforce customer service best practices, ensuring consistency in problem resolution and quality assurance. Operational & Quality Excellence Oversee IT field services across multiple locations, ensuring seamless support for 6,000 users.
Proactively address IT challenges in recurring and ad-hoc Government meetings, aligning operations with mission objectives.
Optimize service delivery through process improvements, best practices, and data-driven performance analysis.
Ensure adherence to IT security standards, incident response protocols, and cybersecurity best practices.
Maintain comprehensive documentation, performance reports, and operational plans for full visibility into field operations. Qualifications & Required Experience 5+ years of experience managing IT field services, telecommunications, or desktop support, with 3+ years in a leadership role.
Expertise in IT Service Management (ITSM) tools such as ServiceNow, Remedy, or equivalent.
Hands-on experience in Tier 2 desktop support, VoIP administration, video conferencing, and IT asset management.
Proficient in Microsoft Office Suite and collaboration tools like Teams and SharePoint.
CompTIA Security+ equivalent or higher Certifications (Preferred): ITIL Foundation
BICSI Technician Certification Security Clearance: Secret or higher (must be eligible for DoD clearance).
Foster a supportive and growth-oriented environment where Field Technicians are empowered to excel.
Maintain transparent communication with Government personnel to enhance collaboration.
Develop and manage staff schedules, workload distribution, and 24/7 on-call rotations to ensure uninterrupted mission support.
Promote servant leadership, maintaining high morale while ensuring compliance with DoD and Air Force IT policies.
Oversee training programs, ensuring team readiness and adherence to operational standards. Customer-Focused IT Service Delivery Oversee field service operations, ensuring high-quality Tier 2 desktop support, VIP services, ISP infrastructure maintenance, and IT asset management.
Ensure responsive and proactive customer interactions, aligning with Vision IT's Compassion-driven service approach.
Maintain service excellence by monitoring performance trends via Enterprise IT Service Management (EITSM) and ensuring compliance with Service Level Objectives (SLOs).
Manage VIP and executive IT support, ensuring seamless, high-priority service for approximately 350 VIP users.
Coordinate with network and telecom teams to support VoIP, video teleconferencing (VTC), and A/V systems, ensuring communication room infrastructure remains fully operational.
Oversee mobile device support, including provisioning, troubleshooting, and policy compliance.
Work closely with Government leadership to define and maintain VIP user lists and service priorities.
Attend Government meetings (weekly, monthly, ad-hoc) to align IT service efforts with mission objectives.
Enforce customer service best practices, ensuring consistency in problem resolution and quality assurance. Operational & Quality Excellence Oversee IT field services across multiple locations, ensuring seamless support for 6,000 users.
Proactively address IT challenges in recurring and ad-hoc Government meetings, aligning operations with mission objectives.
Optimize service delivery through process improvements, best practices, and data-driven performance analysis.
Ensure adherence to IT security standards, incident response protocols, and cybersecurity best practices.
Maintain comprehensive documentation, performance reports, and operational plans for full visibility into field operations. Qualifications & Required Experience 5+ years of experience managing IT field services, telecommunications, or desktop support, with 3+ years in a leadership role.
Expertise in IT Service Management (ITSM) tools such as ServiceNow, Remedy, or equivalent.
Hands-on experience in Tier 2 desktop support, VoIP administration, video conferencing, and IT asset management.
Proficient in Microsoft Office Suite and collaboration tools like Teams and SharePoint.
CompTIA Security+ equivalent or higher Certifications (Preferred): ITIL Foundation
BICSI Technician Certification Security Clearance: Secret or higher (must be eligible for DoD clearance).