ITSPEC (CUSTSPT) with Security Clearance

Duties As an ITSPEC (CUSTSPT), GS-2210-11, you will: * Install and configure workstation or network operating systems * Provide solutions to customer requests resolving hardware and software problems * Install and maintain hardware devices supporting information and operating systems * Perform intensive collection and analysis of data from the customer service database * Research trends and patterns to implement new or improved communications procedures * Assessing and determining actual problems and resolves or assigns unresolved requests Requirements Conditions of Employment Area of Consideration: CAT 2: All permanent, Indefinite on-board, Title 32 and Title 5 Employees within 177TH COMM. Additional Employment Requirements: -Participation in direct deposit is mandatory -May be required to successfully complete a probationary period -Federal employment suitability as determined by a background investigation -Males born after 31 December 1959 must be registered for Selective Service Title 32 Dual-Status Positions: Military Grade: TSgt/E-6 Applicant(s) (Enlisted) who are over grade must clearly state, in their resumes, their intentions to willingly take a reduction in grade Title 32 Dual-Status Positions: Compatible Military Assignments Appointments may require the selected candidate to be assigned to a *military unit* compatible with the full-time Military Technician (Dual Status) position. *Military Unit* -- The unit by which the individual is employed as a Military Technician (Dual Status) employee; or a unit that the individual is employed as a Military Technician (Dual Status) employee to support. (Guidance established by NJ HRO-J1) Qualifications General Experience: Do you have experience in the following: * Data processing functions * Computer operator, computer assistant, or program analyst * General management principles that understand the stages of automate a work process Specialized Experience: Must have at least 24 months experience, education, or training in the following: * Analysis of the interrelationship of pertinent components of the system * Plan the sequence of actions necessary to accomplish the assignment * Schedule the sequence of programs to be processed by computers * - Knowledge of the Privacy Act of 1974 - Skill in planning Privacy Act training for organization employees - Ability to review and coordinate publications generated to ensure they adhere to Privacy Act requirements and standards. - Ability to create, manage, and troubleshoot Microsoft SharePoint Education Must be DoD8570 Security+ certified Additional information Security Clearance Must have a Secret Security Clearance prior to start date of appointment (attach proof of clearance type) If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( https://www.sss.gov/RegVer/wfRegistration.aspx ). IF YOU COPY AND PASTE ANY PORTION OF THIS ANNOUNCEMENT, YOUR RESUME WILL BE DISQUALIFIED For Title 32 Dual-Status Positions: Selectee(s) must be within the military grade(s) listed in this job announcement prior to the effective date of placement into the technician position. (Applicant(s) (Enlisted) who are over grade must clearly state, in their resumes, their intentions to willingly take a reduction in grade) Bonuses For Title 32 Dual-Status Positions: Military Bonuses and Student Loan Repayment Program: If you are selected for this position, you should always check with your servicing incentive manager to verify how accepting this position will affect your entitlement prior to considering an offer of employment. Telework The option to telework is subject to the supervisor/branch chief and Director's approval. NOTE: If the individual selected is currently on a Title 10 or Title 32 tour no action can be taken until he/she is released from tour "Our agency supports the Federal Labor Relations Authority (FLRA) policies on labor relations, ensuring that all dual status T-32 technicians can engage with authorized union representation if they choose to do so." * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): The agency's Human Resources Office may request additional documentation to support any military requirements or pre-requisites. Attention to Detail, Customer Service, Decision Making, Distributed Systems, and Hardware * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To apply for this position, you must submit a complete Application Package which includes: 1. Your Resume showing work schedule, hours worked per week, dates of employment and duties performed. Your full name, address, civilian email address and current telephone number must be on your resume. YOU ARE REQUIRED TO DOCUMENT IN YOUR RESUME EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. To avoid plagiarism, DO NOT copy and paste the positions description or qualifications from this announcement into your resume. YOU WILL BE DISQUALIFIED FOR PLAGIARISM Your resume must show relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr.), hours per week & salary. Incomplete resumes will result in the applicant not being considered for the position. Example: $65,000 per year; 40 hours per week, January 2010-July 2019 or January 2006-present........DETAILED description of your experience and qualifications. If your resume does not contain this information, your application will be marked as incomplete, and you will not receive consideration for this position. 2. Your most recent (non-award) Standard Form 50 (SF50). (if applicable) Prior/current Federal employees are required to submit their most recent SF 50 with their packet. The SF-50(s) must reflect the highest grade and step held in Federal Service that demonstrates one year time in grade. 3. Proof of Certification, License, Clearance cert, SRB, ORB, RIP and unofficial transcripts (with credit hours, degree completion status, etc..) for all requisite certification requirements as outlined within this job opportunity announcement. (If applicable) 4. Supporting documentation for all Veterans' Preference claims i.e., DD 214, SF-15, Medical Information, etc. (if applicable) If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran's preference. - 10-Point Veterans' Preference: You MUST submit a signed SF-15, "Application for 10-Point Veterans' Preference" plus the supporting documentation as required by the SF-15. - 5-Point Veterans' Preference: You MUST submit a copy of your DD-214 which includes Character of Service (usually Member-4 copy). If you are currently active duty, you may submit written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is signed. The certification should also include when your terminal leave will begin, your rank and dates of active-duty service. Acceptable documentation for claiming Vet Pref: https://www.fedshirevets.gov/job-seekers/veterans-preference/#content Determine your eligibility for Veterans' Preference in hiring elaws - Veterans' Preference Advisor (dol.gov) PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resumes, supporting documents, official transcripts (copies) if needed, licenses, SF 50 etc.) is received, accurate, and submitted by th