EITSO- Equipment & Telephony Installer with Security Clearance

Recro gets its name from the Latin for "Re-invent", which is exactly what we aim to do. We transform our clients' operations through holistic full-stack solutions. Each client's needs are individually met, resulting in tailored solutions that work for the present and well into the future. Many of our staff hold high-level United States Government security clearances, and our experience across sectors brings you a unique advantage. Recro leadership strongly believes in putting our people first. We focus on hiring passionate individuals and seek to remove barriers and enable our personnel to deliver. We are experienced in Consulting, Analytics, Digital Solutions, Software Development, Cloud, Cloud-Native, and Cyber Security. Currently, Recro is seeking a motivated, career and customer oriented Enterprise IT Support Officer- Equipment & Telephony Installer, to join our team in Herndon, VA. Clearance TS/SCI (FS Poly) Responsibilities: * Interact with end customers on a daily basis and must have appropriate interpersonal skills. * Work with on a team of telephony personnel to complete designs, see the designs completed on time and on * budget. * Understanding and following Critical Design Review documents and cable run lists to complete installation * projects in a timely manner. * Understanding both the current and future IP network architecture and standards. * Performing high quality installation work in an efficient manner. * Running and terminating cables to voice switch equipment. * Installing and troubleshooting a variety of telephones at user locations * Working with users to resolve issues with telephone service. * Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel. * Mounting voice and network equipment in racks and running and connecting both power and service cabling as * appropriate. * Dressing cabling appropriately according to industry and Sponsor standards. * Local travel may be required between customer buildings * May have supervisory responsibilities Qualifications: * Minimum 10 years of experience with implementation of the following infrastructure networks: * Sponsor's classified LAN infrastructure (including scripting, configuration, cutover and troubleshooting) * Sponsor's unclassified LAN infrastructure (including scripting, configuration, cutover and troubleshooting) * Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways o the Sponsors classified and unclassified networks. * Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure. * Experience reading and understanding cable run lists. * Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations. * Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques. * Ability to work with engineering personnel to assist them with any technical issues encountered. * Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. * Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills. * Ability to embrace diverse technical disciplines and excellent customer service skills * Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job * Attention to detail, leadership, and collaborative and independent work process * Demonstrated problem solving and technical skills to resolve critical IT issues. * Must be a self-starter, work independently, and work with a clear and defined mission. * Must demonstrate ability to thrive and succeed in a challenging environment. * BA/BS and 9 years of experiences, or a combination of education and work experience equivalent to 13 years Preferred Qualifications: * VoIP Telephone Installation experience. * Related work experience in a technical help desk position and IT hardware and cabling installation. * IAT III certification. * Experience with ServiceNow ITSM & ITOM. * ITIL v4 Foundation, or higher, certification. Physical Requirements: * Must be able to remain in a stationary position 50%. * Must be able to move/traverse within and between buildings and offices. * Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. * Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. * Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts. * Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. Benefits at Recro * 100% paid medical, dental, and vision * 401k - 6% matching and 401k profit sharing * PTO - 120 Hours * Federal Holidays * Education and Tuition Reimbursements * Wellness Benefits * A lot of cool gear! Working at Recro * A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place. * A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world. * A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work. * A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.