Data Center Technician with Security Clearance

Job Responsibilities: * Ability to effectively communicate and answer customer inquiries. * Provide exceptional customer service and resolutions in a time-efficient manner. * Excellent problem-solving skills. * Active listening and strong communication skills. * Ability to adapt and work well in a Data Center environment. * Resolve customer challenges and provide accurate and definitive information. * Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups. * Integrate technical knowledge and business understanding to create solutions for customers. * Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends. * Mentor/consult with team members, other organizations, customers, and vendors on complex issues. * Act as a consultant in service delivery business, technology, industry, or specific application. * Resolve technical and some business incidents independently. * Mentor/assist less-experienced team members on complex incidents. Qualifications: * US Citizen, TS/SCI Security Clearance with Full Scope Poly Required. * Bachelor's degree preferred or Associate degree holder (technical field). Knowledge and Skills: * Direct, Data Center experience, 2+ years. * Fluent in English, both written and verbal. * Technologically savvy, excellent use of systems. * Quick learner. * Excellent communication skills, verbal and written. * Experience with ServiceNow, Nlyte, and Jira a big plus. * In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications. * Anticipate customer needs, develop proposed solutions, and build consensus. * Provide Mission Critical customer recommendations to improve processes. * Experienced knowledge of change management process and tools in complex environments.