Customer Service Support Specialist - TS/SCI with Polygraph with Security Clearance
Apply NowCompany: General Dynamics Information Technology
Location: Chantilly, VA 20151
Description:
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE: * Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
* MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).
* Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
* Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
* Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos. WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
* Experience: 5+ years of related
* Required Technical skills: * Demonstrated experience in customer service
* Demonstrated experience in technical support service
* Demonstrated experience in system administration for Windows and Linux systems
* Demonstrated experience trouble-shooting hardware, telephony, and video
* Demonstrated experience deploying and testing hardware and software
* Demonstrated experience using an enterprise ticketing system
* Demonstrated experience installing and maintaining Apple Devices * Demonstrated experience working with Windows Operating Systems
* Demonstrated experience working with Linux Operating Systems
* Demonstrated knowledge of LAN/WAN architectures and troubleshooting
* Demonstrated working knowledge with VPN clients such as Cisco VPN and others
* Security Clearance Level: TS/SCI with Polygraph
* Desired skills and abilities:
* Demonstrated exceptional security practice in working with Restricted Handling (RH) data
* Experience working with special systems such as FSA3 and FiCE
* Trained and Certified as a Data Transfer Officer
* Trained and Certified as a Krypto handling technician
* Trained to support special "Back Room" requirements
* Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
* Location: Chantilly, VA - On Customer Site
* U.S. Citizenship Required
GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays #OpportunityOwned #GDITCareers #WeAreGDIT #JET #EnhancedTechPoly2025 Work Requirements
* MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).
* Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
* Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
* Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos. WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
* Experience: 5+ years of related
* Required Technical skills: * Demonstrated experience in customer service
* Demonstrated experience in technical support service
* Demonstrated experience in system administration for Windows and Linux systems
* Demonstrated experience trouble-shooting hardware, telephony, and video
* Demonstrated experience deploying and testing hardware and software
* Demonstrated experience using an enterprise ticketing system
* Demonstrated experience installing and maintaining Apple Devices * Demonstrated experience working with Windows Operating Systems
* Demonstrated experience working with Linux Operating Systems
* Demonstrated knowledge of LAN/WAN architectures and troubleshooting
* Demonstrated working knowledge with VPN clients such as Cisco VPN and others
* Security Clearance Level: TS/SCI with Polygraph
* Desired skills and abilities:
* Demonstrated exceptional security practice in working with Restricted Handling (RH) data
* Experience working with special systems such as FSA3 and FiCE
* Trained and Certified as a Data Transfer Officer
* Trained and Certified as a Krypto handling technician
* Trained to support special "Back Room" requirements
* Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
* Location: Chantilly, VA - On Customer Site
* U.S. Citizenship Required
GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays #OpportunityOwned #GDITCareers #WeAreGDIT #JET #EnhancedTechPoly2025 Work Requirements