Service Desk Technician with Security Clearance
Apply NowCompany: General Dynamics Information Technology
Location: El Segundo, CA 90245
Description:
Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems. HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT: * Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
* Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
* Answers queries by email, telephone, and instant messaging
* Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
* Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
* Records all work accomplished using the Jira Service Management application.
* Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
* Routes calls to product line, application, or system support specialists.
* Alerts management to recurring problems and patterns of problems.
* Maintains ownership of incidents from end-to-end. WHAT YOU'LL NEED TO SUCCEED: * Positive customer service attitude.
* Detailed technical problem-solving approach.
* Excellent interpersonal communications skills.
* Physical strength to lift up to 50 pounds.
* Ability to walk between work sites as required.
* Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations - preferably, Space Force.
* AA/AS, 3+ years' experience or related experience
* SECRET Security Clearance
* Information Assurance Level II Certification (Security+)
* Location: Onsite at LAAFB (Los Angeles, CA)
* Travel: Up to 10% GDIT IS YOUR PLACE: * 401K with company match.
* Comprehensive health and wellness packages.
* Internal mobility team dedicated to helping you own your career.
* Professional growth opportunities including paid education and certifications.
* Cutting-edge technology you can learn from.
* Rest and recharge with paid vacation and holidays. Work Requirements
* Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
* Answers queries by email, telephone, and instant messaging
* Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
* Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
* Records all work accomplished using the Jira Service Management application.
* Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
* Routes calls to product line, application, or system support specialists.
* Alerts management to recurring problems and patterns of problems.
* Maintains ownership of incidents from end-to-end. WHAT YOU'LL NEED TO SUCCEED: * Positive customer service attitude.
* Detailed technical problem-solving approach.
* Excellent interpersonal communications skills.
* Physical strength to lift up to 50 pounds.
* Ability to walk between work sites as required.
* Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations - preferably, Space Force.
* AA/AS, 3+ years' experience or related experience
* SECRET Security Clearance
* Information Assurance Level II Certification (Security+)
* Location: Onsite at LAAFB (Los Angeles, CA)
* Travel: Up to 10% GDIT IS YOUR PLACE: * 401K with company match.
* Comprehensive health and wellness packages.
* Internal mobility team dedicated to helping you own your career.
* Professional growth opportunities including paid education and certifications.
* Cutting-edge technology you can learn from.
* Rest and recharge with paid vacation and holidays. Work Requirements