Technical Writer with Security Clearance
Apply NowCompany: ManTech International
Location: Herndon, VA 20170
Description:
ManTech seeks a motivated, career and customer-oriented Technical Writer to join our team in Herndon, Virginia. Support a team of world class software engineers who have significant impact on our national security and protect the most coveted target in the world. Responsibilities include but are not limited to: * Gather information from end users and work with software developers to answer user questions and to solve user issues.
* Obtain technical data from independent observation, research, review with technical staff members, and studies of published materials and existing documentation.
* Work with subject matter experts (SMEs), analysts, programmers, and other technical staff to obtain relevant information on technologies, methods, and standards of software, applications and systems.
* Interface with a diverse group of end users to understand and resolve user issues with the system.
* Document and track user issue resolution in ticketing system and leverage this data to develop FAQs and other knowledge management materials.
* Create, edit, and manage material prepared by other writers.
* Perform quality assurance on all materials. Minimum Qualifications: * Bachelor's Degree and 2+ years of experience with technical writing or High School Diploma and 4+ years of experience with technical writing
* 2+ years of experience with creating documents that effectively communicate highly technical material to non-technical audiences
* Experience with successfully managing multiple projects and meeting deadlines
* Experience supporting software developers Preferred Qualifications: * Familiarity with JIRA and Confluence.
* Familiarity with the Assessment & Authorization Process Clearance Requirements: * Must have a current/active TS/SCI w/Polygraph Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time
* Obtain technical data from independent observation, research, review with technical staff members, and studies of published materials and existing documentation.
* Work with subject matter experts (SMEs), analysts, programmers, and other technical staff to obtain relevant information on technologies, methods, and standards of software, applications and systems.
* Interface with a diverse group of end users to understand and resolve user issues with the system.
* Document and track user issue resolution in ticketing system and leverage this data to develop FAQs and other knowledge management materials.
* Create, edit, and manage material prepared by other writers.
* Perform quality assurance on all materials. Minimum Qualifications: * Bachelor's Degree and 2+ years of experience with technical writing or High School Diploma and 4+ years of experience with technical writing
* 2+ years of experience with creating documents that effectively communicate highly technical material to non-technical audiences
* Experience with successfully managing multiple projects and meeting deadlines
* Experience supporting software developers Preferred Qualifications: * Familiarity with JIRA and Confluence.
* Familiarity with the Assessment & Authorization Process Clearance Requirements: * Must have a current/active TS/SCI w/Polygraph Physical Requirements: * The person in this position must be able to remain in a stationary position 50% of the time