Customer Service Support Specialist with Security Clearance

Job Description: Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we dont just offer jobswe provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. Youll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year! Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program. Employer paid Company Vacation Package for you and a guest! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Expert Required Experience: Demonstrated experience in customer service
Demonstrated experience in technical support service
Demonstrated experience in system administration for Windows and Linux systems
Demonstrated experience trouble-shooting hardware, telephony, and video
Demonstrated experience deploying and testing hardware and software
Demonstrated experience using an enterprise ticketing system
Demonstrated experience working with Windows Operating Systems
Demonstrated experience working with Linux Operating Systems
Demonstrated knowledge of LAN/WAN architectures and troubleshooting
Demonstrated working knowledge with VPN clients such as Cisco VPN and others Desired Experience: Demonstrated exceptional security practice in working with Restricted Handling (RH) data
Experience working with special systems such as FSA3 and FiCE
Trained and Certified as a Data Transfer Officer
Trained and Certified as a Krypto handling technician
Trained to support special Back Room requirements
Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
Billet Rate Information Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law #LI-AA1