2027282 Program Manager $110,000.00 with Security Clearance

Labor Category: Program Manager Position Title: Customer Service Support Specialist Position Level: Level 2 - Expert Salary: Up to $110,000.00 per year Core Hours: 9am to 4pm Location: Reston VA Description: Position Requires a Top Secret (TS/SCI) Clearance with a Polygraph. Customer Service Support Specialist - Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System. - MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System). Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients. Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines. Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos Details: Labor Category: Program Manager Position Title: Customer Service Support Specialist Position Level: Level 2 - Expert Salary: Up to $110,000.00 per year Core Hours: 9am to 4pm Location: Reston VA Mandatory Requirements: Demonstrated experience in customer service Demonstrated experience in technical support service Demonstrated experience in system administration for Windows and Linux systems Demonstrated experience trouble-shooting hardware, telephony, and video Demonstrated experience deploying and testing hardware and software Demonstrated experience using an enterprise ticketing system Demonstrated experience working with Windows Operating Systems Demonstrated experience working with Linux Operating Systems Demonstrated knowledge of LAN/WAN architectures and troubleshooting Demonstrated working knowledge with VPN clients such as Cisco VPN and others Optional Requirements: Demonstrated exceptional security practice in working with Restricted Handling (RH) data Experience working with special systems such as FSA3 and FiCE Trained and Certified as a Data Transfer Officer Trained and Certified as a Krypto handling technician Trained to support special "Back Room" requirements Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures Billet Rate Information B4CORP Company Information B4Corp is a small defense contracting company that focuses on providing an optimum environment for mission-focused, highly skilled consultants to support the United States of America's intelligence community and other defense organizations. B4Corp provides a low overhead, highly efficient, high salary environment that allows employees to excel at meeting the client's needs. B4Corp is looking for information technology professionals that have a high sense of personal responsibility, self-motivation, and mission drive. B4Corp's dedication and care for its employees is reflected in our outstanding compensation and benefits package. B4Corp's benefits reflect the company's policy of putting the employees first. B4Corp's maximum flexibility comp / makeup time policy, along with the company's cafeteria-style benefit plan that allows employees to maximize their Benefit Dollars, reflects B4Corp's commitment to its employees. Compensation: * Outstanding Salaries Retirement: * Full Vanguard 401k Plan - Featuring a full scope of investment options - 100% employer matched contribution up to 6% of employee's salary - Ability to max out 401k savings $57k ($63.5k if over 50) * Employees receive B4Corp phantom stock each year (2-year vesting period) Insurance: * Medical - United Health Care (UHC) (multiple plan options) * Dental - United Concordia (UC) Flex Plan * Vision - Vision Service Plan Insurance Co (VSP) Signature Plans * Mutual of Omaha short-term disability (60% of salary up to $2,000.00/week) * Mutual of Omaha long-term disability (60% of salary up to $10,000.00/month) * Mutual of Omaha life insurance ($200,000.00) Employee Referral Bonus: * Refer a friend or a coworker and receive $3,000 per year for every year the person works for B4CORP Paid Time Off (PTO): * Seven weeks of leave per year (including ten federal holidays) * Flexible work schedule with comp time (with customer approval) Tuition and Training: * Free CBTNuggets Online Training Account - More than 200 online IT courses on a large variety of topics, including networking, security, virtualization, and the cloud - Cisco, Microsoft, and Google - Virtual Labs * Free L inux Academy Online Training Account Internal Tracking -GV-1357-07/2611 If you would like to complete a detailed B4Corp Employment Application, please do so using this form (You only need to fill out this application once for B4Corp or if you have updates to the information.): https://b4corp.com/b4corp-employment-application/ . This form will help us find you the best position quicker. B4Corp is an EEO and e-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender/gender identity, sexual orientation or national origin. Please take the time to review and complete these three voluntary identification forms if you choose to do so and email them to .